Here you can get acquainted with our accommodation rules.
Each reservation has certain cancellation policy mentioned in the booking confirmation. If they are not mentioned in the booking confirmation, the booking is subject to these cancellation conditions.
1. Standard Cancellation Policy
You can cancel your reservation without giving any reason until the day of arrival.
- For bookings of more than 6 nights, you can cancel the booking for free up to 3 days before the arrival date. If the cancellation is made less than 3 days before arrival or in case of no-show, the hotel has the right to charge a cancellation fee equal to the price of the first 3 nights. In case of early departure of clients without the fault of the hotel, a penalty of one night will be charged.
2. Cancellation policy_packages
You can cancel your booking for free without giving any reason up to 2 days before the arrival date.
- If the cancellation is made less than 2 days before arrival or in case of no-show, the hotel has the right to charge a cancellation fee equal to the first 2 nights. In case of early departure of clients without the hotel's fault, a penalty of one night will be charged.
3. Cancellation Policy_Spa Stays
You can cancel your booking for free without giving any reason up to 7 days before the arrival date.
If cancelled less than 7 days prior to arrival or in case of no-show, the hotel reserves the right to charge a cancellation fee of 50% of the reservation. In case of early departure of clients without fault of the hotel, a penalty of one night will be charged.4. Cancellation policy for specific dates.
For dates during New Year's Eve (applies to bookings made over 31.12 - 01.01)You can cancel your booking for free without giving any reason until 1.12. If you cancel after 1.12, the hotel reserves the right to charge a cancellation fee of 50% of the reservation. In case of early departure of clients without fault of the hotel, a penalty of 100% of the unstayed nights will be charged.
For dates during IFFK. You can cancel your booking for free without giving any reason until 30.06. If cancellation is made after the 30.06, the hotel reserves the right to charge a cancellation fee of 50% of the booking price. In case of early departure of clients without the fault of the hotel, a penalty of 100% of the unstayed nights will be charged. 5. Cancellation policy for group bookings. A group reservation is a reservation of 4 or more rooms for the same dates. For these bookings we require a 50% prepayment from the booking confirmation, which we consider non-refundable. The additional 50% can be paid up to 14 days before arrival, which is also non-refundable. 6. Cancellation policy for NONREF bookings. In case of booking with the code NONREF, the reservation is considered non-refundable with payment after the reservation is made. In case of cancellation, no-show or early departure, payment is considered non-refundable. *The hotel reserves the right to change the cancellation fee provided the client is notified at least 7 days before the start of the stay.SPA CENTER
24.12.2023 08:00 – 17:00
25.12. and 26.12.2023 08:00 – 20:00
31.12.2023 08:00 – 18:00
01.01.2024 10:00 – 20:00
Organizer:
Olympic Palace s.r.o., Zámecký vrch 41, 360 01 Karlovy Vary.
Time and place of the competition: The competition always takes place on the organizer's Instagram pages, at the time specified by the organizer when announcing each competition. The exact duration of the competition is always defined in its announcement.
Conditions for participation in the competition: Only a natural person over 18 years old who is registered on the social network INSTAGRAM (www.instagram.com), has an active Instagram account throughout the competition, and complies with the established rules of the competition can participate.
Course and principles of the competition: The competition is a consumer contest. Every participant acknowledges that the competition is not a gambling game within the meaning of Act No. 186/2016 Coll., on gambling games. Competitions take place on the Instagram page https://www.instagram.com/olympic_palace_hotel/. Participants join the competition by responding to the competition Instagram post according to the specific competition task published at the beginning of the competition round in the organizer's Instagram post. The exact mechanics of each individual competition will be described by the organizer in the Instagram post when announcing each competition. The competition starts on the day when the organizer publishes a post on the IG page containing the competition task. Participants can only participate during the competition period.
Announcement and delivery of prizes: Contact details provided by participants on their Instagram profile are always used to announce prizes to winners. Winners are also published on the Instagram page under the respective competition post. If the winner does not respond to the prize notification message within five days of receipt from the organizer, the prize will be forfeited to the organizer without compensation. The winner is not entitled to any other prize or compensation from the organizer than stated in the Instagram post.
Rules of competition comments: Comments that are illegal, immoral, offensive, depicting illegal, risky, or irresponsible behavior of participants or other persons, as exclusively assessed by the organizer, are strictly excluded from the competition. The organizer reserves the right to exclude any participant whose behavior or Instagram profile contradicts INSTAGRAM's social network rules. In the event of such violations or suspicions, prize awarding may be suspended until a statement by the administrator or responsible Instagram staff is obtained. The organizer advises participants to post comments responsibly, politely, and courteously without violating laws or risking legal consequences. The organizer reserves the right at any time to check and subsequently disallow participation or disqualify participants with comments deemed inappropriate for any reason, without compensation or obligation to provide reasons. This also applies to comments technically unusable for the competition.
Copyright and other rights: Participants agree and grant the organizer a free license without time, territorial, or quantitative restrictions that any comment posted by them, including the author's name, may be published online in connection with the competition. Participants acknowledge that a published comment may spread on the internet beyond the organizer's control, for which the organizer is not responsible. Participants always guarantee that they are the exclusive author of their comment or have consent from the author and all persons involved in creating the work to use it under the conditions and extent stated here and that they are authorized to grant this consent to the organizer.
Personal data protection: The participant's personal data, including name, surname, profile photo, and in the winner's case, email address, phone number, and possibly other data released within the Instagram permission dialog, will be processed by the competition organizer as controller and processor for the purposes of participation and prize delivery. The winners' personal data for name, surname, and email address will be processed for this purpose even after the competition ends, for up to 5 years from its conclusion.
Other important competition conditions: The organizer is authorized to verify the accuracy of all data provided by participants during the competition. In case of false information or other rule violations, the organizer may deny participation, exclude participants, or refuse to issue prizes without compensation. The organizer and competition organizer are not responsible for the functionality of the INSTAGRAM app, message delivery, or prizes. Any claims or objections will be decided definitively by the organizer. The organizer reserves the right to shorten, postpone, interrupt, cancel, or unilaterally amend or supplement competition rules at any time by announcing changes on the competition's Instagram pages, where valid and complete rules will be available. This competition is neither sponsored, managed, nor affiliated with the electronic social network INSTAGRAM. Participants understand that they provide their information to the organizer, not to the electronic social network INSTAGRAM. All questions, comments, or complaints regarding the app must be directed to the organizer, not Instagram.
Effectiveness: These General rules for Instagram competitions apply from 1 January 2024.
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